East Lake Shores Reservation Policies and Procedures

East Lake Shore’s reserves the right to revise, amend, or modify this policy, or our other policies and agreements at any time an in any manner.

Check in time is at 4:00pm. All guests must check in at the welcome center on arrival. If arriving after 7:00pm please arrange with the welcome center for an alternative check-in. Early check in/late check-out is subject to extra fees and dependent on availability.   Check out time is 10:00am. The cottage should be left in a reasonably clean condition, any garbage should be removed upon departure. Additional fees may apply if cottage is left in an abnormally dirty condition. Return keys and parkling permits to the front desk on departure. Early check in/late check-out is subject to extra fees and dependent on availability.
     
Extra Person Fees: Extra person costs of $35.00 per day per person for the 5th and 6th person over 9 years of age apply. If found to not have registered all guests. a penalty of $100.00 per person will be applied to your credit card. 
   Permitted Occupants: Each cottage has a maximum of 6 permitted guests including children. If you arrive with more than the permitted number of guests, we reserve the right to deny access to the property. Guests renting the cottage must be over the age of 25. Some cottages have a maximum occupancy of four. 
     
Payment Policy: Bookings made 31 days or more prior to arrival require a 50% deposit of the total cost of the reservation. The full balance is due 30 days prior to arrival. For bookings made 30 days or fewer prior to arrival the full balance is required.   Cancellation Policy: Cancellations made 31 days or more prior to arrival will receive a full refund minus a $100.00 cancellation fee. Cancellations made 30 days or less prior to arrival will forfeit all funds paid. Exception: If a cancellation must take place due to COVID-19 regulations, you will receive a full refund or credit to be used towards a future booking. No shows and shortened stays will not be refunded.
     
Resort Fee: Accommodations are subject to a Resort Fee of $30.00 per day or $180.00 per week in peak season and $25.00 per day or $125.00 per week in shoulder season. This should automaticlly calculate in the quote online.    Security Deposit: A valid security deposit for incidental expenses of $500.00 will be required at check-in. This can be made by credit card only and is refunded within 5 days after the cottage inspection at check-out. Inability to provide a security deposit may result in a reservation denial, without refund.
     
Taxes: The Harmonized Sales Tax (HST) is 13% in Ontario. The Municipal Accommodation Tax of 4% on accommodation is Ontario wide. This tax applies to accommodation only. Just like the HST, the MAT is a government mandated tax that is not directed by East Lake Shores, nor is it optional.   Garbage/Recycling: We have a designated waste area in the Meadows, for household garbage and recycling. Recycling needs to be sorted. Curbside collection is not available.
     
Pets: Standard pets are welcome in designated accommodations and areas of East Lake Shores. For the enjoyment, comfort and safety of all guests, owners must have proof of vaccinations, pets must be fully trained and socialized and kept within designated areas of the resort on a leash or in a carrier when outside. A pet accommodation fee of $120.00 per stay will be applied. 

The following breeds of dogs are not permitted on the resort: Akita, Alaskan Malamute, Chow, Doberman Pinscher, German Shepherd, Husky, Pit Bull, Presa Canario, Rottweiler, Wolf Hybrid. If a pet is not registered and evidence is found, a $500.00 fine will be applied to your credit card.

   Vehicles, Boats and Parking: All vehicles must be registered and display a valid parking pass on the dashboard when on the property or could be ticketed and towed away. Limit of 2 vehicles per cottage. Parking is only permitted in designated areas. Cottages with private parking can accommodate 2 vehicles, cottages with group parking have space for 1 vehicle. There is overflow parking at the front of the resort. No motorized personal watercraft or other motorized boat, or all-terrain vehicle shall be brought on to any portion of the common elements. Electric vehicles cannot be plugged into the cottage, penalties will be applied if found. Please drive slowly around the resort and obey posted speed limit signs.
     
Quiet Hours: Quiet hours are in effect Sunday through Thursday from 10:00pm to 8:00am and on Friday and Saturdays 11:00pm to 8:00am. Guests creating excessive disturbances or noise or behaving in any way that may be adversely affect the quality and or enjoyment of other guests and or owners may be asked to leave prematurely without reimbursement, or a penalty fine could be applied to your credit card.    Liability and Risk: The renter agrees to use and occupy the property at the renter’s own risk and hereby indemnifies the owner/operator from any and all claims from any injury or death of any person or for the loss of or damages to any property of the renter or renter’s agents, guests or other third parties.
     
Property Policy: All cottages are individually owned. Please do not trespass on any cottage property. No debris, garbage or other hazards are to be left in common areas. Water shall not be left running unless in actual use. No pitching of any type of tent/gazebos and or inflatables. No guns, fireworks, illegal drugs, BBQ grills, electric grills, kerosene, or propane heaters or burn-style bug deterrents on the property.   Damage to Resort Property: Renters and guests must at all times be in compliance with the condominium’s declaration, bylaws and rules in effect at the time. Guests will be responsible for paying any damages caused directly or indirectly by themselves or their guest during their stay. Your credit card will be charged accordingly for any damaged or missing items.
     
Lost & Found: Items left in the cottage will be held onsite for 90 days. If not collected after 90 days they will either be donated to a local charity or discarded.   Smoking/Vaping: No smoking or vaping is permitted inside cottages (including screened in porches) or in common areas. If evidence is found of smoking in those areas, there will be a $500.00 penalty charged to your credit card. We ask that you bring your own receptacle for any ashes or butts. Please do not put ashes or butts in firepits or on the grounds of cottages or the resort. 
     
    COVID-19: Please check with the resort for the latest COVID-19 policies as these are subject to change daily. 

 

Failure to comply with any of the above policies may result in immediate eviction and loss of reservation deposit and all advance payments.

If the original cottage is not available due to circumstances beyond our control, your reservation will be moved to the next available comparable cottage.

 

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FAMILY PETS ON RESORT
Pet Friendly Accommodation: Conditional Agreement 

We understand that pets are an important part of family life. While we are confident that no issues will arise, please remember that an exception to our regular resort policies has been made in order to accommodate your pet. As such, we kindly ask that you take note and confirm your acceptance of the following policies:
  • Pets are not permitted on resort without a copy of up-to-date vaccination records filed and registered at our front desk. We recommend that you email a copy to us prior to your arrival.
  • Pets must be preregistered (maximum of 2) to ensure that a pet-friendly cottage is available.
  • Your dog must be on a leash at all times while outdoors on the resort. Please use the walking trails to walk your dog or the designated dog park and refrain as much as possible from using the open areas where cottages and common area parks are located.
  • Pets are not to be tied or chained outside during your stay and installation of any kind of cable or pulley runs are not permitted.
  • Excessive barking with not be tolerated.
  • You are of course obligated to follow a strict Poop and Scoop policy. There is a $100.00 fine if this policy is not followed.
  • Pets are not permitted in any common buildings such as pavilion, pools, etc.
  • A $500.00 penalty fee will be charged to your credit card if evidence of pets is found inside a non-pet accommodating cottage, on the porch, patio area or shared public space.
  • Please keep your cottage as clean as possible. Although an additional cleaning fee has been added to your cottage, there may be further charges if your cottage is found to require extra cleaning and/or if any damages to the cottage are found
  • Dogs that are aggressive are not permitted on the resort
  • At this time, the following dog breeds are not permitted on the resort: Akita, Alaskan Malamute, Chow, Doberman Pinscher, German Shepherd, Husky, Pit Bull, Canario, Rottweiler, Wolf Hybrid

Onsite Dog Park Policies: 

  • Dogs must be on leash when walking to, entering and exiting the park
  • Dog owners must be present with their dogs inside the park
  • Dogs must be removed from the dog park at the first sign of aggression
  • The Poop and Scoop policy applies within this area as well.
IMPORTANT: Should our office receive any viable complaints regarding your pet by other guests or cottage owners, authorization for your pet to remain on the resort may be revoked and alternative arrangements would need to be made. Thank you for your cooperation and we sincerely wish you a very pleasant and enjoyable stay. All guests staying with pets are required to complete and sign this agreement confirming that you agree to abide by our pet policy and designated pet friendly areas of the resort.